UPDATE 2/20/10: I wanted to give you all an update on this offer I posted last weekend for the FREE dog leash ($19.99 value) from Snapfish. It appears as though everyone got an email this morning that the leashes won’t be fulfilled and instead offering a FREE photo mug ($9.99 value). The kicker is that the FREE shipping code ended last night so you’d have to pay shipping on the mug.
Here is what I did: When you log on to Snapfish, you can live chat with a representative. I opened Live Chat and advised that I wanted an item valued at $19.99 along with free shipping since that’s what I signed up for originally. I wasn’t rude but was insistent that what they had done was not fair and reiterated what I wanted in order to be satisfied. I was asked what item I wanted and a free credit for that item was put in my account (I chose the pet bowl). I created the item and paid shipping and as they had instructed, re-opened Live Chat and asked for a shipping refund which they did. I received a separate confirmation email confirming the shipping refund.
I am annoyed that it took this many steps but really felt like the company needed to step up and fulfill their promise of a free item valued at $19.99 with free shipping since they received so much publicity and so many new sign-ups.
I continue to be amazed at companies that seem surprised when offers go viral and then handle the situation in a way that creates a PR nightmare. The Snapfish live chat agents I dealt with this morning were polite and thanked me for my patience. I imagine this will be a busy weekend for them…
You can get a FREE Photo Dog Leash with FREE shipping from Snapfish! I’m not sure how long this promotion will last so best to act quickly! This is for new email addresses only. I was able to upload a picture and in just a few minutes the leash was done!
Here’s what to do to take advantage of the deal:
- Register a new email address with Snapfish
- You’ll see the credit for the dog leash in your account
- Create the dog leash
- When you check-out enter code PRESDAYto get FREE shipping
- Your order total will be 0 and your pup will be stylin’
Thanks, Common Sense with Money!
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